Refund Policy

We want every purchase you make at saltaironline.com to bring you satisfaction and confidence. However, we understand that sometimes a product may not meet your expectations. Our refund policy is designed to be fair, transparent, and hassle‑free, giving you ample time to try your products and decide.

You have 60 days from the date your order is delivered to initiate a return. This generous window allows you to incorporate the product into your routine and assess its performance. If, for any reason, you are not completely satisfied, you may return the item for a full refund of the purchase price.

To qualify for a return, products must be unused, unopened, and in their original packaging with all seals intact. We accept returns on all body care and hair care items purchased directly through our website, including skincare sets, hair treatments, and accessories. Items that have been opened or used are not eligible for return unless they are defective or damaged upon arrival, due to hygiene and safety standards.

Beginning a return is simple. Send an email to support@saltaironline.com with your order number and the reason for your return. Our support team will respond with a return authorization number and detailed instructions, including the return shipping address. Please do not send items back without first obtaining a return authorization, as unauthorized returns may experience processing delays.

At saltaironline.com, we believe that returning an item should not cost you extra. Return shipping is completely free. Once your return is authorized, we will provide a prepaid return shipping label (for eligible regions) or reimburse your return postage upon receipt of the item. This ensures that your refund covers the full product amount without deductions for shipping costs.

After your returned package arrives at our facility, our quality control team will inspect the item to confirm it meets our return criteria. Once approved, we will process your refund within 5 to 10 business days. The refund will be issued to the original payment method used at checkout. Depending on your bank or card issuer, it may take an additional 2 to 5 business days for the funds to appear in your account after we have processed the refund.

You will receive an email confirmation as soon as your refund has been initiated. This email will include the refund amount and the payment method to which it was sent. If you do not receive this notification within the stated timeframe, please check your spam folder or contact our support team for assistance.

If you receive an item that is damaged in transit or has a manufacturing defect, please contact us immediately at support@saltaironline.com with your order number and a photo of the damaged item. We will arrange a replacement or a full refund at no cost to you, including any return shipping fees. Your satisfaction is our priority, and we will make the process as smooth as possible.

For health and hygiene reasons, we cannot accept returns on products that have been opened, used, or tampered with unless they are defective. Additionally, items purchased through third‑party retailers or promotional giveaways are not eligible for return through saltaironline.com. Gift cards are also non‑refundable once issued.

If you wish to exchange a product for a different size, scent, or variant, the fastest method is to return the original item for a refund and place a new order for the desired product. This ensures you receive the correct item quickly without waiting for exchange processing. If you need assistance selecting an alternative, our customer service team is happy to help.