Shipping Policy

At saltaironline.com, we understand that once you have chosen your favorite body care and hair care products, you want them in your hands as quickly and safely as possible. Our shipping policy is designed to be transparent, reliable, and consistent for every customer, no matter where you are located.

All orders placed on saltaironline.com are processed within 1 to 3 business days after the order is submitted and payment is successfully verified. During this time, our fulfillment team carefully picks each item from our inventory, inspects it for quality assurance, and securely packages it in protective materials suitable for transit. You will receive an email confirmation as soon as your order is packed and handed over to our carrier partner. Please note that processing time is separate from transit time; weekends and public holidays are not counted as business days.

We offer a standard delivery window of 6 to 12 days for all shipments. This timeframe applies uniformly to every order, regardless of whether the destination is domestic or international. There is no need to declare your location or select a different shipping zone—our system automatically applies the same reliable service level across the board. Standard delivery is fulfilled by reputable international and domestic carriers who provide end‑to‑end tracking.

For customers who require a faster delivery, saltaironline.com provides an expedited shipping option at checkout. When you select expedited shipping, your order is prioritized in our processing queue and handed to an express courier service that operates on an accelerated timeline. While actual delivery speed depends on the destination, expedited orders typically arrive well within the standard window. The additional cost for expedited shipping will be clearly displayed before you finalize your purchase.

To make your shopping experience as rewarding as possible, saltaironline.com provides free shipping on every single order. There are no minimum purchase thresholds, no promotional codes required, and no hidden surcharges. Whether you are ordering a single lip balm or a full suite of hair treatments, your order ships free. This policy applies to both standard and expedited shipping—though expedited service carries an additional fee, standard shipping is always complimentary.

Once your order leaves our facility, you will receive a dispatch notification email containing a unique tracking number and a link to the carrier's tracking portal. You can use this number to follow your package's journey in real time, from departure to final delivery. If you do not see the tracking email in your inbox, please check your spam or promotions folder. You can also log into your account on our website at any time to view the status of your current and past orders.

It is the customer's responsibility to ensure that the shipping address entered at checkout is complete and accurate. saltaironline.com cannot be held liable for delays, misdeliveries, or lost packages resulting from incorrect or incomplete address information. If you realize you have made an error, please contact us immediately at support@saltaironline.com—we will do our best to update the address before the order is dispatched, but once the package is in the carrier's hands, changes may no longer be possible.

While we partner with reliable carriers, unforeseen circumstances such as weather disruptions, customs holds, or carrier backlogs can occasionally cause delays beyond our control. If your order has not arrived within 12 days of the estimated delivery date, please reach out to our customer service team. We will open an investigation with the carrier and work with you to resolve the situation, whether that means reshipping your order or issuing a refund.

For international orders, your country's customs authority may impose duties, taxes, or clearance fees upon entry. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. saltaironline.com is not liable for any customs delays or additional fees. We recommend checking with your local customs office if you have concerns about potential charges before placing your order.